Privacy Policy & SMS Terms and Conditions
Safe Space Neurobehavioral Clinic LLC
Effective date: October 12, 2026
Privacy Policy
Information We Collect
When you contact Safe Space Neurobehavioral Clinic LLC through our website, we collect the information you choose to provide, such as your name, email address, telephone number, and inquiry or message.
Our website is hosted by Squarespace. Squarespace and its built-in services may collect technical information, such as your IP address, browser and device information, pages visited, and cookie data.
Our website forms are not intended to collect medical records or sensitive clinical information. Please do not submit diagnoses, treatment records, insurance identification numbers, or other sensitive information through website forms or ordinary text messages. Contact our office for instructions on submitting confidential documents through our designated fax process.
How We Use Information
We use information to respond to inquiries, discuss services and availability, coordinate appointments, communicate about account-related matters, and operate and maintain our website.
If you separately choose to sign up for news and updates, that preference is distinct from permission to receive SMS messages. Signing up for email updates does not enroll you in text messaging.
Information Sharing
Information may be processed by service providers that help us operate our website, forms, email, and business communications, including Squarespace and RingCentral, as needed to provide those services.
We may also disclose information when required by law or when reasonably necessary to protect safety, rights, or security.
Mobile numbers collected for SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in information and text-message consent will not be sold or shared with third parties or affiliates for their own use. Providers supporting delivery of our communications may process this information solely to provide that service.
Cookies and Website Features
Our website may use cookies and similar technologies for essential functions, security, preferences, and built-in website analytics. You can manage cookies through your browser settings and any cookie controls available on the website. Disabling cookies may affect some website features.
Information Protection and Retention
We take reasonable precautions to protect personal information. However, no website, email, or ordinary SMS communication can be guaranteed completely secure.
We retain information for as long as reasonably necessary for the purpose for which it was collected and to meet applicable recordkeeping obligations.
Your Choices
You may contact us to request access to, correction of, or deletion of information you have provided. Some information may need to be retained to meet applicable obligations.
You may decline or withdraw SMS consent as described below.
Children’s Privacy
Our website is intended for parents, guardians, adult clients, professionals, and other adult visitors. It is not intended for children to submit personal information independently. If you believe a child has submitted personal information without appropriate authorization, please contact us.
Changes to This Policy
We may update this page as our services or practices change. The effective date above will reflect the latest revision.
SMS Terms and Conditions
SMS Consent
Safe Space Neurobehavioral Clinic LLC obtains permission to send SMS messages verbally during an intake conversation, telephone call, or in-person conversation. We record the client’s consent before sending messages.
Providing a telephone number or submitting a website inquiry does not, by itself, constitute SMS consent. Consent to receive SMS is optional and is not a condition of receiving services.
Types of Messages
Clients who consent may receive non-promotional messages about:
Appointment confirmations and reminders.
Scheduling changes or rescheduling.
Requests to contact our office about account-related concerns.
We do not use this SMS program for promotions, offers, or marketing. We do not send sensitive clinical or financial details by ordinary SMS.
Example: “Safe Space Neurobehavioral Clinic LLC: Reminder—your appointment is tomorrow at 10:00 AM. Please call 612-473-9636 if you need to reschedule. Reply STOP to opt out.”
Message Frequency
Message frequency varies according to your appointments and account-related needs. Messages are sent only as needed.
Message and Data Rates
Message and data rates may apply according to your mobile carrier’s plan.
Opting Out
Reply STOP to any message to opt out of SMS communications. You may also contact our office to request removal from the SMS messaging list. After opting out, you may receive a final message confirming your request.
If you do not wish to receive SMS messages, decline consent when asked. Our office can discuss alternative ways to communicate with you.
Help
Reply HELP for assistance, call 612-473-9636, or email info@safespaceneuro.com.
Privacy and Appropriate Use
The Privacy Policy above applies to this SMS program. SMS consent and mobile opt-in information are not shared with third parties or affiliates for marketing purposes.
Please do not send medical records, sensitive clinical information, or financial account details by text. SMS is not an emergency service. For an emergency, call 911.
Contact Us
Safe Space Neurobehavioral Clinic LLC
220 Robert St. S, Suite 202
Saint Paul, MN 55107
Phone: 612-473-9636
Email: info@safespaceneuro.com